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Association Policies 

File Description File Size
Allocations PDF icon 259KB
Committee Members Expenses PDF icon 8KB
Entitlements Payments Benefits PDF icon 182KB
Dignity at Work Policy PDF icon 96KB
Equality and Diversity PDF icon 162KB
Estate Management PDF icon 80KB
Finance Policy PDF icon 128KB
Health Safety Policy PDF icon 4MB
Introduction of New Committee Members PDF icon 22KB
Maintenance PDF icon 137KB
Rent Arrears PDF icon 82KB
Rent Setting PDF icon 6KB
Resident Participation PDF icon 71KB
Risk PDF icon 67KB
Sponsorship and Donations PDF icon 20KB
Void Property PDF icon 7KB
G2 Whistleblowing PDF icon 113KB
Standing Orders 30 08 2022 PDF icon 136KB
G1 Staff Code of Conduct PDF icon 254KB
Complaints Policy PDF icon 341KB
Memebrship policy and procedures PDF icon 166KB
Complaints Handling Procedure docx PDF icon 341KB

Newsletters

File Description File Size
Winter 2022 PDF icon 3MB
2022 07 Newsletter PDF icon 2MB
2022 04 Newsletter PDF icon 2MB
2022 02 01 newsletter PDF icon 3MB
2021 12 13 newsletter PDF icon 4MB
2021 08 18 newsletter PDF icon 2MB
2021 06 04 newsletter PDF icon 2MB
2021 02 02 newsletter PDF icon 384KB
2021 01 06 Covid 19 resident update PDF icon 98KB
2020 12 18 newsletter PDF icon 5MB
2020 10 16 newsletter PDF icon 2MB
2020 09 07 newsletter PDF icon 614KB
2020 07 31 covid 19 resident update PDF icon 100KB
2020 05 29 covid 19 resident update PDF icon 128KB
2020 05 08 newsletter PDF icon 3MB
2020 04 03 newsletter PDF icon 2MB
2020 03 27 covid 19 update PDF icon 133KB
2020 03 20 Covid 19 Help Leaflet PDF icon 314KB
2020 03 16 covid 19 PDF icon 54KB
2020 02 06 newsletter PDF icon 772KB

Performance

File Description File Size
2021 2022 ARC PDF icon 2MB
2020 2021 ARC PDF icon 2MB
2021 2022 Engagement Plan PDF icon 526KB
2020 Annual Assurance Statement PDF icon 79KB
2019 2020 ARC PDF icon 2MB
2019 Annual Assurance Statement PDF icon 96KB
2019 2020 Engagement Plan PDF icon 278KB
2019 08 30 National Report on the Scottish Social Housing Charter PDF icon 2MB
2018 2019 ARC PDF icon 330KB
2018 2019 Regulatory Risk Assessment PDF icon 23KB
2018 2019 Landlord Report PDF icon 169KB
2018 2019 Scottish Housing Regulator Annual Report and Accounts PDF icon 5MB
2017 Tenant Satisfaction Survey PDF icon 2MB
2017 2018 Landlord Report PDF icon 169KB
2017 2018 ARC PDF icon 414KB
2016 2017 Landlord Report PDF icon 164KB
2016 2017 ARC PDF icon 414KB
2015 2016 Landlord Report PDF icon 164KB
2015 2016 ARC PDF icon 413KB
2014 2015 Landlord Report PDF icon 164KB
2014 2015 ARC PDF icon 414KB
2013 Tenant Satisfaction Survey PDF icon 823KB
2005 Tenant Satisaction Survey PDF icon 431KB

Annual Reports

File Description File Size
2021 Annual Report PDF icon 4MB
2020 Annual Report PDF icon 4MB
2019 Annual Report PDF icon 4MB
2018 Annual Report PDF icon 4MB
2017 Annual Report PDF icon 3MB
2016 Annual Report PDF icon 3MB
2015 Annual Report PDF icon 3MB
2014 Annual Report PDF icon 3MB
2013 Annual Report PDF icon 3MB
2012 Annual Report PDF icon 3MB

Other Useful Documents 

File Description File Size
Tenant Handbook 2022 PDF icon 252KB
2022 09 27 Management Committee members PDF icon 17KB
2022 04 01 Significant peformance failures - information for tenants of social landlords PDF icon 603KB
2021 03 HOUSING 2040 - Scottish Government PDF icon 7MB
2022 04 01 Complaints about a regulated body information for tenants PDF icon 376KB
2021 04 Housing 2040 - response PDF icon 2MB
2020 11 25 Rent Affordability PDF icon 327KB
Housing Stock PDF icon 80KB
Housing Stock Apartment Sizes PDF icon 13KB
Management Committee Remit PDF icon 88KB
Repairs Maintenance Responsibilitities PDF icon 160KB
Royston Vision and Strategy PDF icon 8MB
Written Statement of Services for Owners PDF icon 174KB
Grading Guidelines PDF icon 380KB
Staff Conditions of Service PDF icon 259KB
Fair Processing Notice PDF icon 72KB
Approved Contractors PDF icon 26KB
Condensation - what is it and how to deal with it PDF icon 348KB
Cyber Essentials Certificate of Assurance PDF icon 732KB
Scottish Housing Regulator - How We Regulate - A Guide for Tenants and Service Users PDF icon 409KB
Dolly Parton Imagination Library Annual Report 2019 PDF icon 911KB
2017 Tenant Satisfaction Survey PDF icon 2MB
Rules adopted at AGM 28 06 2022 PDF icon 328KB
Management Committee Register Of Interests 2022 PDF icon 42KB
Organisational Structure 2022 PDF icon 261KB
2021 2022 Annual Accounts PDF icon 23MB

Minutes

File Description File Size
2022 11 29 Management Committee Minutes PDF icon 211KB
2022 11 29 Management Committee Minutes PDF icon 211KB
2022 09 27 Management Committee members PDF icon 17KB
2022 30 08 Management Committee Minutes PDF icon 174KB
2022 06 28 Annual General Meeting agenda PDF icon 55KB
2022 06 28 Special General Meeting agenda PDF icon 59KB
2022 06 21 Management Committee Agenda PDF icon 11KB
2022 06 21 Management Committee Minute PDF icon 175KB
2022 05 24 Management Committee Agenda PDF icon 14KB
2022 05 24 Management Committee Minute PDF icon 157KB
2022 04 26 Management Committee Agenda PDF icon 60KB
2022 04 26 Management Committee Minute PDF icon 145KB
2022 03 29 Management Committee Agenda PDF icon 13KB
2022 03 29 Management Committee Minute PDF icon 150KB
2022 02 22 Management Committee Agenda PDF icon 14KB
2022 02 22 Management Committee Minute PDF icon 157KB
2022 01 25 Management Committee Agenda PDF icon 14KB
2022 01 25 Management Committee Minute PDF icon 156KB
2021 11 30 Management Committee Agenda PDF icon 13KB
2021 10 26 Management Committee Minute PDF icon 130KB
2021 11 30 Management Committee - Minute PDF icon 83KB
2021 10 26 Management Committee Agenda PDF icon 15KB
2021 09 21 AGM Agenda PDF icon 56KB
2021 09 21 AGM Minute PDF icon 135KB
2021 08 31 Management Committee Agenda PDF icon 14KB
2021 08 31 Management Committee Minute PDF icon 156KB
2021 06 29 Management Committee Agenda PDF icon 14KB
2021 06 29 Management Committee Minute PDF icon 156KB
2021 05 25 Management Committee Agenda PDF icon 13KB
2021 05 25 Management Committee Minute PDF icon 125KB
2021 04 27 Management Committee Agenda PDF icon 58KB
2021 03 30 Management Committee Agenda PDF icon 57KB
2021 04 27 Management Committee Minute PDF icon 92KB
2021 03 30 Management Committee Minute PDF icon 132KB
2021 02 23 Management Committee Agenda PDF icon 61KB
2021 02 23 Management Committee Minute PDF icon 131KB
2021 01 26 Management Committee Agenda PDF icon 60KB
2021 01 26 Management Committee Minute PDF icon 136KB

Annual Assurance Statements

File Description File Size
2021 Annual Assurance Statement PDF icon 78KB
2020 Annual Assurance Statement PDF icon 79KB
2020 03 11 Regulator feedback on Annual Assurance Statement PDF icon 150KB
2019 Annual Assurance Statement PDF icon 94KB