Association Policies

File Description	File	Size
Allocations policy review notice 2023		39KB
Committee Members Expenses		8KB
G2 Whistleblowing		113KB
G1 Staff Code of Conduct		254KB
G8 Entitlements and Benefits Policy		357KB
Equality and Diversity		162KB
Estate Management		80KB
Maintenance		137KB
Rent Arrears		82KB
Rent Setting		6KB
Resident Participation		71KB
Risk		67KB
Sponsorship and Donations		20KB
Void Property		7KB
Complaints Policy		341KB
Memebrship policy and procedures		166KB
Complaints Handling Procedure docx		341KB
Standing Orders 2023		309KB

Newsletters

File Description	File	Size
2021 2022 ARC		2MB
2020 2021 ARC		2MB
2021 2022 Engagement Plan		526KB
2020 Annual Assurance Statement		79KB
2019 2020 ARC		2MB
2019 Annual Assurance Statement		96KB
2019 2020 Engagement Plan		278KB
2019 08 30 National Report on the Scottish Social Housing Charter		2MB
2018 2019 ARC		330KB
2018 2019 Regulatory Risk Assessment		23KB
2018 2019 Landlord Report		169KB
2018 2019 Scottish Housing Regulator Annual Report and Accounts		5MB
2017 Tenant Satisfaction Survey		2MB
2017 2018 Landlord Report		169KB
2017 2018 ARC		414KB
2016 2017 Landlord Report		164KB
2016 2017 ARC		414KB
2015 2016 Landlord Report		164KB
2015 2016 ARC		413KB
2014 2015 Landlord Report		164KB
2014 2015 ARC		414KB
2013 Tenant Satisfaction Survey		823KB
2005 Tenant Satisaction Survey		431KB

File Description	File	Size
Tenant Handbook 2022		252KB
2022 04 01 Significant peformance failures - information for tenants of social landlords		603KB
2021 03 HOUSING 2040 - Scottish Government		7MB
2022 04 01 Complaints about a regulated body information for tenants		376KB
2021 04 Housing 2040 - response		2MB
2020 11 25 Rent Affordability		327KB
Housing Stock		80KB
Housing Stock Apartment Sizes		13KB
Management Committee Remit		88KB
Repairs Maintenance Responsibilitities		160KB
Royston Vision and Strategy		8MB
Grading Guidelines		380KB
Staff Conditions of Service		259KB
Fair Processing Notice		72KB
Approved Contractors		26KB
Condensation - what is it and how to deal with it		348KB
Cyber Essentials Certificate of Assurance		732KB
Scottish Housing Regulator - How We Regulate - A Guide for Tenants and Service Users		409KB
Dolly Parton Imagination Library Annual Report 2019		911KB
Rules adopted at AGM 28 06 2022		328KB
Management Committee Register Of Interests 2022		42KB
Organisational Structure 2022		261KB
2021 2022 Annual Accounts		23MB

File Description	File	Size
Minutes of MC 28 February 2023		369KB
2023 15 02 Management Committee Minutes		160KB
2023 31 01 Management Committee Minutes		151KB
2022 11 29 Management Committee Minutes		211KB
2022 10 25 Management Committee Minutes		194KB
2022 09 27 Management Committee Minute		243KB
2022 30 08 Management Committee Minutes		174KB
2022 06 28 Annual General Meeting agenda		55KB
2022 06 28 Special General Meeting agenda		59KB
2022 06 21 Management Committee Agenda		11KB
2022 06 21 Management Committee Minute		175KB
2022 05 24 Management Committee Minute		157KB
2022 04 26 Management Committee Agenda		60KB
2022 04 26 Management Committee Minute		145KB
2022 03 29 Management Committee Agenda		13KB
2022 03 29 Management Committee Minute		150KB
2022 02 22 Management Committee Agenda		14KB
2022 02 22 Management Committee Minute		157KB
2022 01 25 Management Committee Agenda		14KB
2022 01 25 Management Committee Minute		156KB
2021 11 30 Management Committee Agenda		13KB
2021 10 26 Management Committee Minute		130KB
2021 11 30 Management Committee - Minute		83KB
2021 10 26 Management Committee Agenda		15KB
2021 09 21 AGM Agenda		56KB
2021 09 21 AGM Minute		135KB
2021 08 31 Management Committee Agenda		14KB
2021 08 31 Management Committee Minute		156KB
2021 06 29 Management Committee Agenda		14KB
2021 06 29 Management Committee Minute		156KB
2021 05 25 Management Committee Agenda		13KB
2021 05 25 Management Committee Minute		125KB
2021 04 27 Management Committee Agenda		58KB
2021 03 30 Management Committee Agenda		57KB
2021 04 27 Management Committee Minute		92KB

File Description	File	Size
2021 Annual Assurance Statement		78KB
2020 Annual Assurance Statement		79KB
2020 03 11 Regulator feedback on Annual Assurance Statement		150KB
2019 Annual Assurance Statement		94KB