Help and Advice
SHELTER's housing advice has been changing lives since 1968. Shelter Scotland doesn't provide houses, but it can provide answers. From homelessness to home owner, They’ve housing advice for everyone.
Go online at https://scotland.shelter.org.uk/get_advice
Calling the helpline for advice 0800 800 4444
Our advice helpline is the best way to contact us for any emergencies and urgent housing advice matters. We will answer your call as quickly as possible and treat it confidentially. Our advisers can give you with immediate, practical advice, tell you your rights, offer guidance, and link you in with specialist or local services to help you longer term.
Our advice helpline can't always answer every call immediately. If your enquiry is not urgent, please consider checking our online resources or use a non-urgent form of contact.
•The helpline is open weekdays from 9am until 5pm.
•Calls are free from UK landlines and main mobile networks.
It may be helpful to have the following information to hand:
•If you rent your home: your landlord's name and address and any letters you've received from your landlord.
•If you have a mortgage: your mortgage lender's details and any letters you've received from your lender
•Details of any benefits you're claiming.