The Property Factors (Scotland) Act 2011 introduced a Code of Conduct for Property Factors. It requires Blochairn Housing Association to provide a written statement of services detailing the terms and service delivery standards provided by the Association to Owners of houses within the Blochairn area.
This Written Statement of Services is prepared for XXXXX, owner of XXXXXX Address, Postcode.
The Association is registered in the Property Factor Register, No. PF000257 and is a Registered Scottish Charity No SCO40816.
The Association is authorised to factor the property within the Title Deeds registered within the Land Register of Scotland, Title Number GLAXXXXX.
The Association is the Factor on the basis of custom and practice, having provided factoring services since houses were transferred from the local authority or since they were built. The Association is the Factor for:
14/18 Blochairn Road; 1/9 and 2/22 Blochairn Place; 1/39 and 2/16 Cloverbank Gardens; 2/12 Cloverbank street; 19/27 and 20/30 Dunolly Street; 227/231 Millburn Street; 324/330 Roystonhill; 3/31 and 2/36 Sandmill Street.
The Association aims to provide a comprehensive factoring service.
Property Management: Services include
• Property management administration
• Communication with Owners, including newsletters
• Arranging and monitoring all routine and planned repair work
• Estate Management
• Administration of Building Insurance, premiums and claims
• An inspection and advisory service
• Issuing monthly factoring accounts
• Issuing other invoices as required
• Copies of invoices free of charge
• Copies of policies free of charge
• Supplying information to lenders and solicitors
• Debt recovery process
• Arranging close meetings (as required)
Building Insurance: The Association has a common Block Building Insurance Policy with Zurich Municipal which covers full re-instatement value and the normal perils. Property values are Index Linked within the policy. A copy of the policy is available on request. Building Insurance does not cover personal effects, floor coverings, furniture, etc. Owners must ensure that they are adequately covered by Household Contents Insurance.
The terms of the insurance policy require that any loss or damage likely to be the subject of a claim is reported to Zurich Municipal as soon as it is known. Failure to do so may result in the claim being declined.
If an Owner does not pay the building insurance premium the Association may be unable to process a claim made by the Owner and may notify the Owner’s lenders that the property is not covered under the block insurance policy.
Property Maintenance: Property Maintenance is a high priority for the Association and maintaining properties in a good condition is in the interests of both Tenants and Owners. Owners should advise the Association of common repairs required.
• Repairs Response Targets: Repairs response targets are: Routine - within 5 working days; Urgent – within 24 hours; Emergency – within 4 hours
• Contractors: Maintenance Contractors are constantly monitored to ensure that prices are competitive and reasonable and that workmanship is up to standard. An annual report on contractor performance is submitted to the Association’s Management Committee
• Planned Maintenance: The Association has a planned maintenance programme for common items, such as, property decoration. Work may be required to replace or repair building components which have come to the end of their economic life or which are defective. Repairs might also be needed as a result of changes in the law or building regulations
• Estate Management: The Association will provide an estate management service to the highest possible standard and estate management issues are acted upon. Complaints will be treated in confidence and in a professional manner with appropriate action taken. A copy of the Estate Management Policy is available on request.
Garden Maintenance: All grass areas are cut, shrub beds weeded and common areas de-littered. There are normally two monthly visits between April – October and one visit between November – March
Stair Cleaning: The common stairs must be brushed and washed once per week, the common glass and tiles washed once per month. If a close cleaning service is provided it does not absolve Owners from their responsibilities under the Title Deeds and Glasgow City Bye Laws to keep common areas clean and tidy jointly with their neighbours.
Alterations: Permission from the Association is required for an alteration or any other work which affects any common part of the Property. The Association will refer to the Title Deeds. A Building Warrant or Planning Permission may also be required from the Local Authority. Other owners must also be notified.
Private Repairs: The Association may provide advice and guidance to Owners on non-communal repairs. The Association may provide details of its approved contractors list.
Annual Gas Service: The Association has a contract for tenants for annual gas servicing and maintenance cover for boilers and gas heating systems. This service is available to owners directly from the company, Gas Sure. Call 01294 468 113 for more information.
The Association’s factoring charge is due monthly, in advance.
Charges for XXXXAddress for 1 April 2019 to 31 March 2020 are:
£ Annual Monthly Weekly