Types of Repair
Emergency
Emergency repairs are those needed to prevent a risk to health and safety or to prevent serious damage to property or services. Examples include gas leaks; burst water pipes, loss of water supplies and health and safety hazards. When the emergency has been dealt with, other work might be needed. Having no heating or hor hot water is not normally an emergency. Target response time is to attend within 4 hours.
Urgent
Urgent repairs are those which could cause significant inconvenience to the Tenant or cause ongoing damage to property. Examples include faulty heating systems or electrical power failure. When the urgent repair has been dealt with other work might be needed. Target response time is to attend within 24 hours.
Standard
Standard repairs are those that are not ‘emergency’ or ‘urgent’, for example, dripping taps or damaged plasterwork. Target response time is to attend within 5 working days.
Other
Other repairs are unusual events, for example, the manufacture of a replacement window unit or work in an empty house.
Rechargeable
The Association will charge Tenants for the cost of carrying out repairs that are needed because of neglect, carelessness or abuse of property where the fault is with the tenant’s own equipment or fittings. If property or fittings are damaged because of a criminal act by someone not connected to the Tenant the Association may ask the Tenant to get a Crime Reference Number from the Police.
The Association will charge tenants for the cost of abortive call outs, i.e. when a tenant asks for a repair but does not give access to the tradesmen.
Qualifying Repairs
‘“Qualifying Repairs’ are repairs under the Right to Repair Regulations 2002.
|
Defect |
Days |
|
Blocked flue to open fire or boiler |
1 |
|
Blocked or leaking foul drains, soil stacks or toilet pans where there is no other toilet in the house. |
1 |
|
Blocked sink, bath or drain. |
1 |
|
Electric power - |
|
|
loss of electric power: |
1 |
|
partial loss of electric power |
3 |
|
Insecure external window, door or lock. |
1 |
|
Unsafe access path or step. |
1 |
|
Significant leaks or flooding from water or heating pipes, tanks, cisterns. |
1 |
|
Loss or partial loss of gas supply. |
1 |
|
Loss or partial loss of space or water heating where no alternative heating is available. |
1 |
|
Toilet not flushing where there is no other toilet in the house. |
1 |
|
Unsafe power or lighting socket, or electrical fitting. |
1 |
|
Water supply - |
|
|
loss of water supply; |
1 |
|
Partial loss of water supply. |
3 |
|
Loose or detached banister or hand rail. |
3 |
|
Unsafe timber flooring or stair treads. |
1 |
|
Mechanical extractor fan in internal kitchen or bathroom not working. |
7 |
It may not be possible to complete a repair during the first visit if, for example, materials or replacement parts need to be ordered. If a temporary repair is carried out the work may be considered complete and another order will be issued for additional work.
Planned Maintenance
Renewal of, for example, kitchens, boilers, bathrooms, etc. will be categorised as Planned Maintenance. Renewals will only be carried out where the tenant has a clear rent account and has no other debts to the Association. Other repairs, required under the Tenancy Agreement, will be carried out irrespective of outstanding arrears or debts.