Performance

How We Measure & Report Performance

We measure our performance in many ways. Internally, the Management Committee will monitor performance on housing management, maintenance, finance, etc.  

We provide information to the Scottish Charity Regulator (OSCR) and to our financial and internal auditors.

We provide information to the Scottish Housing Regulator on outcomes and indicators in the Scottish Social Housing Charter (known as the 'ARC') and submit an 'Annual Assurance Statement'.

The Scottish Housing Regulator provides a 'Landlord Report' and an 'Engagement Plan' , which we publish for our tenants and other customers. 

The Scottish Housing Regulator publishes a register of landlords. It has a 'comparison tool' to let you compare your landlord’s performance with other landlords. You can find the 'comparison tool' at https://www.housingregulator.gov.scot/landlord-performance/landlords/blochairn-housing-association-ltd/

You can choose up to 4 landlords to compare Blochairn to. 

Please visit our Document Library to view our Performance Documents. 

Please do not hesitate to contact us if you have any questions.