Residents can follow Scottish Government advice and check the NHS Inform web site at https://www.nhsinform.scot/. Even though it seems like the situation changes almost every day!
Our office remains closed. You can call us on 553 1601 or email email@example.com. (We can’t discuss business at the office door). We will take longer to deal with some issues until lockdown is lifted. We are gradually carrying out home visits, using PPE and social distancing, and have restarted Estate Management visits. Please try to keep stairs, closes and bin stores as neat, clean and tidy as possible. If staff are out of the office please don’t ask them to engage in discussion with you. Keep a safe distance (2 metres) from them to protect you and your family. Tell us if anyone in your household is showing symptoms of Covid 19. If you are in isolation we will not send staff or contractors to your house.
Our repairs contractors are working, using PPE and social distancing. If a contractor is in your house please make sure that everyone understands the need to stay 2 meters away.
Support Workers, Matthew (Welfare Benefits); Maureen (Financial Capability) and Gerald-ine (Tenancy Support) are back working from our office. They are allowed to see residents in our board room. Give us a call if you need an appointment.
You can pay rent at www.allpayments.net; download the ‘ALLPAY’ App or phone 0844 557 8321. Our web site has a ‘Make a Payment’ button or you can pay by bank transfer. You can apply for Universal Credit at https://www.gov.uk/universal-credit. If you receive Housing Benefit phone us or email firstname.lastname@example.org. If rent arrears are due to COVID 19 we will agree a reasonable plan with you but please make sure that you speak to us now.